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License Request

To request fo a license it is necessary to have already created an organization in the platform. Once it is done, contact with your distributor to generate the license.


Necessary data for the application of a License

  • Organization

  • Partner/integrator

  • Distributor/Wholesaler

  • Number of years of contract (from 1 to 5)

  • Form of payment (monthly/annual)

  • Nº APs of nº of rooms in case of sector "hospitality"

  • Advanced modules to be hired


License Activation

The license will be activated once the organization is created and the necessary data to create it is available. The support team will take care of the creation of the organization and then activate a license for the operation of the organization.

License managment

Listing

From the WiFi platform it is possible to visualize the status of the license and the license end date. For that access to Administration > Location and click on the loup bottum. Then select the filter LICENSE STATUS and choose one of the options.

It is possible to filter licenses by the following parameters: Organization, Partner, Wholesaler, Number of PAs, Number of Rooms, Status, Start date and End date.

License status 

For easy interpretation, the platform classifies the licenses in the following states:

  • Pending Provision: Created license. pending to be introduce on the platform.

  • Pending Start: Provisioned License. in the case of select automatic valid period, it would be pending the connection of 5 devices (MAC's) to the system. 

  • In Use: The license is being used, then the contract period is in force.

  • Access denied: Access denied to the system. Usually is a forced state.

  • Contract finalized: The contract has finalized and the service stop working.


Once the license has been provisioned, care must be taken when performing laboratory tests as the license starts counting once there are 5 connections in the Location.

End of license notifications

When the expiration date of the contrat is soon, there will be notifications depending on the remaining days:

  • First warning: 1 month before the end of the contract.

  • Second warning: 15 days before the end of the contract.

  • Third warning: 7 days before the end of the contract.

  • Fourth warning: 1 day before the end of the contract.

  • Fifth warning: end of the contract with cut-off.

  • Sixth warning: Day after, reminder of possible renewal.



Contract renewal

In case of license renewal, please contact the distributor.


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