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A5: In case you connect to the WiFi network correctly, a pop-up should pop-up automatically redirecting you to the login page. In case you missed the pop-up or do not have a login page configured in your device's browser, you need to force a request to an HTTP website. Open your browser and try to go to an HTTP web page, http://connected.octopuswifi.com for example, and the login page should appear. There is a special case on iOS devices. The pop-up appears automatically with the login page but the user discards the pop-up by using the cancel button and forcing the system to maintain the Wi-Fi connection even without Internet. If this case occurs, you have to force a request in Safari to make the login page appears, but one more problem arises and that is that once you mark that you want to use the network without internet, the automatic pop-up with the login page will never appear again. This case can only be corrected by marking the network as forgotten on the device and redoing the entire connection process from 0.
Q6: Why do I get a certificate error when I force a request?
A6: This is a normal process, because you have been forced a request to an HTTPS page instead of HTTP. Since navigation is restricted until authenticated in the portal and given that HTTPS is a secure protocol that requires using certificates, the client's browser detects navigation to the indicated website through the Wi-Fi controller, so the site's certificate does not match the one visited and warns us of a security problem, having to accept this exception so that the controller can redirect us to the portal correctly. This is a behavior at the operating system and browser level; this behavior occurs in most, but not in all.
Q7: I have problems sending emails, do I need to change any settings?
A6A7: You may be using an unsecured outgoing mail port and this port is closed. If you have port 25 configured as outgoing port, try changing it to 587.
Some mail servers may block connectivity due to security settings. If the problem persists, please log in to your service provider's website, where you should be able to send messages.
Q7Q8: Is it possible to replace a computer with a new one and have the new one work with the portal?
A7A8: Yes, the only thing we would need is the MAC of the old and the new equipment. We will take care of the rest.
Q8Q9: I can't see the login page correctly, what should I do?
A8A9: Check that you have updated your browser to the latest version available. If you are using Internet Explorer check that you have a version higher than IE 11.0.
Q9Q10: I have a customer who has an old device on which it is not possible to enter credentials as it has no keyboard. What can I do to provide internet to my customer?
A9A10: We have an access method in the platform for these cases, it is called MAC Access, with this access method it is possible to provide internet service to a device without the need to validate it through the portal, the only thing necessary is the MAC of the device and the time range for which the client will have internet access. There is a section in our Wiki where this access method is shown in more detail.
Q10Q11: Can I have two types of networks, one for customers and one for employees, but using the Blue Octopuswifi captive portal?
A10A11: Yes, there are multiple possibilities when creating networks for different uses:Example 1: For the network of workers: you can configure the access method ticket and generate one with custom credentials and that is valid for 1month, 5months, 1 year, etc. This configuration does not affect the users. Example 2: For the employee network: you can configure the MAC access method and enter the MACs of the employees' computers so that when an employee wants to connect to the network, all he/she has to do is select the headquarters network and that's it. This has no effect on the other clients.
Q11Q12: Why when I try to print the portal I get the error "wron configuration: no wlan or wifiarea found by request (MAC device:SSID)?
A11A12: This is because in the platform and in the device configuration the MAC address of the device and the configured SSID have to match, if you get this error it is necessary to check that the data is correctly written in both parts.
Q12Q13: What devices are compatible with your service?
A12A13: We offer a wide compatibility of brands and models of devices in which the main ones are: Mikrotik, Meraki, Alcatel, Ruckus, Aruba, Zyxel, etc. If you wish you can contact us to check if your device is compatible with our service.
Q13Q14: Why can't I connect to my corporate VPN?
A13A14: First check that you have Internet access after logging in; if you still cannot connect to your VPN, please contact your company's IT Department.
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